Startup
For startups or small teams that need quick, dependable helpdesk coverage.
Team size: 1–4 agents
- Coverage: 5 days a week, 8 hours a day
- English-speaking agents
- Tier 1 technical assistance
- Monthly performance summary
- Email and chat support
Straightforward pricing for outstanding technical support
Our technical support plans are built for clarity, reliability, and results — helping your business resolve issues faster and keep systems running smoothly. No hidden fees or long-term contracts: expert assistance, flexible coverage, and scalable solutions tailored to your technology and team.
All plans include hiring, training, quality control, SLA monitoring, reporting and replacement.
Simple and transparent pricing
Choose a plan that meets your business needs and stage. No hidden fees, no surprises.
Growth
For growing companies that need wider coverage and faster issue resolution.
Team size: 5–10 agents
Everything in Startup, plus:
- English + 1 additional language
- Dedicated team lead
- Tier 1 & Tier 2 support coverage
- Multi-channel communication
- 24/7 coverage included
Advanced
For scaling tech-driven businesses that need structured support and advanced issue handling.
Team size: 11–20 agents
Everything in Growth, plus:
- Multilingual support
- Proactive system and ticket monitoring
- Root cause documentation
- Custom CRM/helpdesk integration
- Quality assurance program
Enterprise
For large-scale operations that need seamless Tier 1 & Tier 2 support.
Team size: 20+ agents
Everything in Advanced, plus:
- Multilingual and region-specific support teams
- Custom technology integration
- Priority SLAs and custom escalation paths
- Business continuity planning
- Dedicated strategic success manager
Find the right support plan for your growth
Compare coverage, expertise, and scalability across plans.
| Feature | Startup | Growth | Advanced | Enterprise |
|---|---|---|---|---|
| Number of agents | 1–4 | 5–10 | 11–20 | 20+ |
| Coverage: 5 days a week, 8 hours a day | ||||
| Tier 1 technical assistance (basic troubleshooting, FAQs) | ||||
| English-speaking agents | ||||
| Monthly performance summary | ||||
| Email and chat support | ||||
| English + 1 additional language of your choice | — | |||
| Dedicated team lead | — | |||
| Tier 1 & Tier 2 support coverage | — | |||
| 24/7 coverage included | — | |||
| Multi-channel communication (email, chat, voice) | — | |||
| SLA tracking and regular reports | — | |||
| Multilingual support (English, French, Spanish, German) | — | — | ||
| Proactive system and ticket monitoring | — | — | ||
| Custom CRM/helpdesk integration (Zendesk, Intercom) | — | — | ||
| Root cause documentation and recurring issue analysis | — | — | ||
| Quality assurance program | — | — | ||
| Multilingual and region-specific support teams | — | — | — | |
| Priority SLAs and custom escalation paths | — | — | — | |
| Strategic success manager | — | — | — | |
| Trend reporting and continuous improvement insights | — | — | — |
We are here to help you make the right choice
Talk to our team — we'll help you compare plans, clarify details, and choose confidently.
Four simple steps to exceptional Behelpin customer support
From the first call to a live, trained team in 14 days.
Day 1Day 14: you are live
Discuss your needs
A short discovery call about your channels, volumes and goals.
Choose your package
Pick the plan that matches your team size and coverage.
Sign contract
Agree on scope, SLAs and your launch date.
Launch
Your trained team goes live with your customers.